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Study: Telemedicine Difficulty Stems From Administrative, Billing Issues

Health Information Technology

Researchers have found that difficulty implementing robotic telemedicine programs is the fault of licensing, credentialing and billing issues instead of staff, according to a study published in Telemedicine and e-Health. For their study, researchers surveyed 106 individuals representing over 40 healthcare institutions and groups. Two-thirds of the respondents were physicians who had participated in a robotic telemedicine program.

Respondents were instructed to select telemedicine barriers from seven different topic areas. The majority of respondents selected the following barriers to RTM implementation success: licensing, credentialing and malpractice protection along with billing, costs and reimbursement issues. Reasons such as cultural or technological issues and physicians, nurses and patients were not considered barriers to successful telemedicine implementation.

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